Every item is made to order please allow 5 -10 days for your item to be made, plus shipping times.
Family prints please allow 10 -14 days as each character is created.
Wildfig & Co is run solely by one person and at
times it does get very busy, please bear this in mind when ordering. I
try to get orders created much quicker than times stated but at times I
get spurts of busy periods.
UK orders are sent by 2nd class Royal Mail and are untracked.
International orders are sent untracked standard international delivery
Approximate postal times (this does not include the
lead time to create your print or gift, these are the approximate
shipping times once your item has been sent to the courier).
UK: 3-5 Business Days
USA & Canada: 15-30 Business Days
Europe: 10-12 Business Days
Australia: 12-15 Business Days
Orders are shipped from the UK, therefore packages can sometimes be delayed at customs beyond our control.
Wildfig & Co cannot be held for responsible for
dispatched items that are held at customs. Wildfig & Co is also not
liable for any custom charges your may incur.
Taking delivery of goods is entirely your
responsibility. If you are unable to take delivery and the goods are
returned to us we will arrange redelivery at your expense. In any event,
the delivery charges are non-refundable.
Your order will be sent to the address stated at
Checkout * please ensure correct at time of ordering, we cannot send to
an alternative address.
you wish to cancel your order then notify us with 12 hours of order
email firstname.lastname@example.org, please state your order number, after this
time your designs may have been started and you will not be able to
cancel the order.
Please note once proof has been sent then the order
cannot be cancelled, if you change your mind then you will need to
purchase another item.
I offer one free revision to each proof sent,
further revisions a surcharge will apply of £5.00 per revision. Once
an order has been dispatched it cannot be cancelled.
Should you receive an item that is not in perfect condition, please
contact me within 24 hours of receipt at email@example.com or use
the contact form here on the website so that I can rectify any issues
Products will be delivered to you to the address
stated on the order, please make sure it is correct (including your
PayPal address if you use PayPal). If any of the details you have given
us in your delivery address are incorrect, we are not liable for any
items which have not been received.
If you item gets lost by chosen carrier then we will investigate for you and rectify the problem.
All products are personalised and cannot be returned as they cannot be resold.
Please note we cannot accept returns if you have
made a mistake re spelling or incorrect message, if you have made a
mistake (proof is sent to you for approval prior to printing) you will
have to purchase another item. This complies with the Distant Sellers